What are cookies?

A cookie is a small text file that is downloaded onto your computer or smart phone when you access a website. It allows the website to recognize the device and store some information about the user’s preferences or past actions. Cookies can provide you with a more personalized experience when visiting a website and is sometimes needed to make certain functions of a website work.
There are cookies that can record information such as your geographical location, your internet service provider and your IP address. They can also log your search results, save passwords and keep details of your interaction on the Internet. They don’t take data from your device they simply carry data created by you browsing.
Some cookies are deleted automatically when you close your browser and some expire after a specific length of time, others may stay on your device indefinitely. Your web browser or software will usually allow you to delete these cookies and you may also have an option to determine what cookies your device will accept.
If you would like to know more about Cookies there is a great video on You Tube created by The Guardian, which explains it without using technical jargon. Click here to watch it.

How does Flat Pack Solutions Ltd use cookies?

Our website uses cookies and they are placed on your device by software.  This software operates on our servers and also by third parties, whose services we use. When you visit our website for the first time we state that by continuing to use this website you agree to the use of cookies. You can either click Find out more which sends you to this page. Okay, thank you to continue or you can leave our website if you don’t agree to the use of cookies. You can also disable the use of cookies through your device but you won’t be able to use certain functions of our website.

We use cookies in the following way:

1. To track how you use our website.
2. To record if you have seen specific messages that our displayed on our website.
3. So you can contact us with your enquiry.
4. To gather data about your visit to help us increase and improve our service.

This cookie policy is short and concise but we hope it gives you enough information to make an informed decision. There are many other resources available online that can explain things in more detail, should you need more information. A good place to start is a website called all about cookies.

We always try to meet the highest standards when collecting and using your personal information and we take any complaints about this very seriously. If you are unhappy with the way we handle your personal information then please Contact Us in the first instance so we can address your concerns. If you have a complaint about the way we handled your information, you can contact the Information Commissioner’s Office who is the relevant authority in the UK.