On the 25th May 2018 the GDPR (General Data Protection Regulation) came into effect. This legislation set forth how individual’s personal data must be collected and processed. Some of the main principles included that:
1. Data must be collected and processed in a transparent manner that adheres to the law.
2. It must be for a legitimate purpose that is exactly specified.
3. Relevant, adequate and limited to what is necessary.
4. The data must be accurate and up to date.
5. Kept in a form which allows identification of individuals but only retained for as long as is necessary.
6. The information should be kept in a secure and appropriate manner.
The GDPR empowers you as an individual and you can request that companies inform you what data they hold on you and you can determine if you would like your details erased. This is known as “The Right to be forgotten” and companies have up to 1 month to respond to a request which can be made verbally or in writing. More information on the GDPR can be found at the Information Commissioner’s Office.

What information does Flat Pack Solutions Ltd Collect?

The only information we ever collect or use is disclosed by yourself when making an enquiry or instructing us to service you. We do not seek or require any other information to run or maintain our company. The type of personal information we collect is:
Telephone number(s)
Email Address

Why do we need this information?

The information requested is used only to deal with your enquiry so we can reply to your request, locate your property for scheduling and arriving to service you; should you instruct us to do so. We do not pass any of your information on to third parties or other agencies or companies. We only use your data in connection with and for Flat Pack Solutions Ltd.
When visiting our website is any other information collected?
When using our website we use small files and similar tracking technology called Cookies to enhance your browsing experience and gather information. More details can be found in our Cookie Policy.

How long do we keep your data?

If you do not instruct us to complete a job for then any information you have supplied to us will be deleted within 4 weeks. If you use our services we will keep your information indefinitely so we can communicate with you periodically about Flat Pack Solutions Ltd. We also will keep details about the job and date completed for guarantee and service purposes. Your name and email address will be kept with a third party purely for our marketing purposes. You will only ever receive emails direct from Flat Pack Solutions Ltd and your email address will not be used by any other company or for any other purpose. If you require a copy of their Privacy Policy regarding the storage of your data then please Contact Us. At any time you can request that we supply you the information we hold on you and/or you can instruct us to delete it.

Reviews on third party websites

We encourage our customers to leave reviews on social media and third party websites so we have no facility to edit or change them. This shows that all reviews are real and legitimate. We will use your email address to further contact you regarding Flat Pack Solutions Ltd and no other purpose. When posting a review you may have to submit personal information. It is up to you to satisfy yourself that your information is handled to your satisfaction by reading the relevant Privacy Policy for that company. Once your information enters the public domain we have no control over its use and accept no responsibility for it. Your review may be visible on our website but it will be in an unaltered form as we cannot alter the content or change it.

Your rights

Under Data Protection law you have rights related to how we protect and look after your personal information. You have the right to know what personal information we hold on you and you can request this. You can also request:
1. That any inaccurate information we hold on you is corrected.
2. That we delete any information we hold on you.
3. That we stop using your information for certain purposes i.e. sending you letters or emails.
4. We must reply to any request within 1 month.
If you are unhappy with the way we handle your personal information then please Contact Us in the first instance so we can address your concerns. If you have a complaint about the way we handled your information, you can contact the Information Commissioner’s Office who is the relevant authority in the UK.

Review of this Privacy Policy

Our Privacy Policy has been compiled to be GDPR and legally compliant so we may review and update this privacy policy at any time to ensure continued compliance. As outlined in the GDPR we have also tried to keep our policies free from legal jargon and easy to understand. If you feel this falls short in any way then please contact us in the first instance so we can investigate. If you need to get in touch or have any questions regarding our Privacy Policy then you can do this from our Contact Us page.